PRIVACY POLICY
JaxtriLabs – Privacy Policy
JaxtriLabs (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (jaxtrilabs.com), make a purchase, or interact with us through email, SMS, or other communication channels.
1. Collecting Personal Information
We collect personal information to provide and improve our products and services. This may include:
Contact Information:
Name, email address, phone number, and shipping/billing address.
Account Details:
Username, password, and order history.
Payment Information:
Processed securely through third-party payment processors. We do not store full payment details.
Communications:
Messages sent via email, SMS, contact forms, or customer support channels.
Device and Usage Information:
IP address, browser type, operating system, and website activity collected through cookies or analytics tools.
We collect this information when you:
- Place an order or create an account
- Subscribe to SMS notifications or email updates
- Contact us for support or general inquiries
2. Sharing Personal Information
We do not sell or rent your personal information.
We may share limited data only with:
Service Providers:
Trusted third parties that help us operate our website, process payments, fulfill orders, and analyze performance.
Legal Requirements:
When required by law, regulation, or legal process.
Business Transfers:
If JaxtriLabs is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction.
All partners are required to protect your information and use it only for authorized purposes.
3. Using Personal Information
We use your information to:
- Process and fulfill orders
- Send order confirmations, shipping updates, and receipts
- Provide customer support
- Improve website performance and user experience
- Send promotional messages (only with your consent)
- Prevent fraud and maintain security
4. Your Rights Regarding Personal Information
You have the right to:
Access: Request a copy of your personal data we hold.
Correction: Request corrections to inaccurate information.
Deletion: Request deletion of your personal data (subject to legal requirements).
Opt-Out: Unsubscribe from marketing emails or SMS at any time.
To exercise these rights, contact us at: info@jaxtrilabs.com
5. Cookies
We use cookies and similar technologies to improve your browsing experience. Cookies help us:
- Keep your shopping cart active
- Remember preferences
- Analyze site traffic and performance
You can disable cookies in your browser settings, but some features may not function properly.
6. SMS Messaging System
By providing your phone number, you consent to receive SMS messages from JaxtriLabs.
These may include:
- Order updates and shipping notifications
- Customer service alerts
- Promotions, discounts, and announcements
Message frequency may vary. Standard message and data rates may apply.
You can opt out at any time by replying STOP.
For help, reply HELP or email us at jaxtrilabs@gmail.com
We do not share your phone number with third parties for their marketing purposes.
7. Contact Information
If you have any questions or concerns about this Privacy Policy, contact us:
📧 jaxtrilabs@gmail.com
🌐 jaxtrilabs.com